Privacy Policy

Sara Handmade Jewellery (A.S Gem Trading Pty Ltd ABN 67 630 331 083) respects your privacy. Personal information is collected, used, and managed according to the Australian Privacy Principles and the Privacy Act 1988.

Collection & Use

• Personal information (such as name, contact details, address, email, phone number, and payment details) is collected when customers contact us, subscribe, or make a purchase in-store or online.

• We use collected information to process custom orders, manage customer relations, communicate promotions, and maintain customer security.

• Sensitive information is not collected unless necessary and with explicit consent (e.g. for a product-related health concern).

Disclosure & Security

• We never sell or share personal information with external marketers.

• Information is disclosed only to service providers (e.g. payment processors, couriers) or as required by law and is stored securely (e.g. via SSL encryption for payments).

• Access to personal data is strictly limited to authorised staff.

• Data may be stored on servers overseas; by using our services, you consent to this transfer.

Cookies & Third Parties

• Cookies track aggregate, non-personal website usage to improve site experience.

• Third-party links or services have their own privacy policies; please check these independently.

Your Choices

• You may request access or corrections to your data by contacting us (see website contact page).

• Opt-out of marketing at any time via email.

• This policy is updated as required and published on our website.

Returns & Exchanges Policy

Sara Handmade Jewellery complies with Australian Consumer Law with respect to bespoke and ready-made jewellery.

Custom & Bespoke Orders

• Custom-made items are not eligible for return or exchange unless faulty, not as described, or otherwise required under law.

• We work closely with clients to approve all bespoke designs before commencement; changes can only be accepted before the item goes into production.

Ready-Made Products

• Items may be returned for a refund or exchange within 14 days if unused, unworn, and in original packaging, with proof of purchase.

• Refunds or exchanges are not offered for change-of-mind on sale or discounted items, unless required by law.

Faulty or Misdescribed Goods

• If an item is faulty, not fit for purpose, or not as described, customers can request repair, replacement, or refund as per Australian Consumer Law.

• Faults due to misuse, accidents, or normal wear and tear are not covered.

How to Return

• Please email info@sarahandmadejewellery.com.au with your order details and a description of the issue.

• Returns can be posted or dropped off in-store, along with original proof of purchase.